Customer Support FAQ
Dashboard
What’s the deal with the new Headquarters?
What is Flying Cart News and why should I care about it?
Settings
Settings > Store:
What is a Fan Club?
Why do I want a Fan Club?
How can I get fans?
What kind of message is sent when I add a fan via their email address?
Can the Fan Club invite message be customized?
Can I mail my fans using my own email client (like gmail, AOL, hotmail, yahoo, etc)?
What is a .CSV file and what should I use it for?
What’s the difference between Link Sharing (Social Bookmarking) vs Display FB Contact?
How do I setup social bookmarking for my store?
What is Google Analytics and how do I use it?
How do I setup Google Analytics?
Settings > Account:
Settings > Payment:
How do I display my product price as a currency other than the USD?
What currencies does Flying Cart support?
How do I setup PayPal?
What currencies does PayPal support?
How do I use PayPal tax settings?
Does Flying Cart recommend a checkout method?
How do I setup Google Checkout?
Is there a fee involved with PayPal?
Is there a fee involved with Google Checkout?
Can a customer pay with just a credit card if using PayPal?
What is the Tax Rate? Why do I need it?
Settings > Shipping:
How does shipping work?
How do I Ship By Weight?
How do I Ship By Price?
How do I offer free shipping on all orders?
How do I offer free shipping for items that cost a certain amount and above?
How do I offer free shipping for items that weigh a certain amount or above?
How can I use USPS shipping with my Flying Cart store?
How do I use PayPal Shipping Settings?
How can I provide free in-store pick up as a shipping option?
Settings > Custom Domains:
How do I set up a custom domain?
How do I change my subdomain?
Products
How do I add a product?
How do I use the WYSIWYG Editor?
What is “Feature on Homepage” mean?
How can I feature a product?
Can I adjust the number of columns for the featured products on my homepage?
How can I rearrange my products?
How can I duplicate a product?
How do I add links in the description?
How do I delete a product?
How do I take better product pictures?
How do I delete a product image?
Why do I need an item number? Is this a requirement?
What are Favs?
How to get more favs?
How do I track inventory?
What are variations and options? How can I have multiple sizes or colors for the same product?
How can I charge extra for a larger size or special color?
Can I set specific prices for bulk ordering?
How can I upload multiple images for each product?
Design
Do I need to scale the logo?
Can I change the logo’s size limits in Custom CSS?
Can I use custom CSS with a theme?
Are there functional differences to any of the themes?
How do I upload images in Custom CSS?
How do I add my own background image?
How does the Color Picker work with the background image?
How can I create a nice logo?
How can I not show a logo at all?
Pages
Pages>Homepage:
What makes a good welcome message?
Should I even include a Welcome Message?
If I add a link to my blog, where is the link displayed?
Pages > About:
How do I add a video?
What is an embed code?
Where do I get the embed code for YouTube?
What should my YouTube video be?
Pages > Return Policy:
Do you have a sample return policy?
What happens if I don’t fill out the Return Policy page?
Pages > Extra Page:
What should I do with my extra page?
What does the menu text mean?
Can I have more than one extra page?
I’m not sure what to do with my Extra Page, can you help?
How do I add a Flickr Slideshow to my Extra Page?
Stats
Stats > Product Stats:
What are product stats?
What should I do with this information?
Stats > Search Stats:
What are search stats?
What should I do with this information?
Marketing
Marketing > Basic:
What are keywords and how do I use them?
What are my keywords?
Marketing > Advanced:
How do I use Google Verification?
What is Google Product Search and how do I set this up?
How do I get my products in Google Product Search?
What is an XML sitemap and why is it good for my store?
How do I create a sitemap?
What can I do with my sitemap?
When should I generate a sitemap?
How Do I Get on Google Maps?
Marketing > Coupons:
How should I use coupons to grow my online business?
How can I send my customers coupons?
Can I embed a coupon into and email in the Fan Club section? If so, how?
Where else can I send my coupons?
What if I am done with my coupon… how do I remove it?
Support
How do I find out what browser I am using?
Why do you need to know my web browser?
Does Flying Cart recommend a particular web browser?
Please contact us at anytime if you have need any help at all.