We just added a new feature that allows you to rearrange your products (on your department and featured section pages) in 4 ways!

1. Newest First

2. Oldest First

3. Least Expensive First

4. Most Expensive First

You can change the way your products are arranged in your store settings section under “Store Preferences”.

Here is a quick video going over this new feature:

Happy rearranging!

Follow these instructions if you own a domain with Network Solutions.

1. Login to your Network Solutions account.

2. Click on “Account Manager”

3. Scroll Down to the page and select the “Designated DNS” radio button and click the “Apply Changes” button

4. Scroll down the page and click the “Manage Advanced DNS Records” button

5. Click on “Add/Edit” under “Host Aliases (CNAME Records)”

6. Type in “www” for the alias, select the radio button next to “Other Host” and type in “stores.flyingcart.com” and click on the blue “Continue” button at the bottom.

7. Login to your Flying Cart store headquarters

8. Navigate to the Store -> Settings tab and locate the “Website Address” section on the page

9. Type in your domain name under “Use your own domain:”

10. Hit the “Update Settings” button towards the bottom.

11. Wait a full 24 hours

Angela of Little Bow Peep asked me

“I had someone email me and say they placed an order for several things and never received any of it yet. What should I do if I know an order hasn’t been placed? What should I do if the person demands their products but never paid for any of it?”

That is a great question.  Also challenging.  The customer obviously wants your product so you don’t want to turn them away.

Here is what I would do:
1) Be certain that you didn’t get the money.  Triple check in your Flying Cart order section.  Check all your PayPal and Google Checkout records.
2) Apologize and ask the customer for proof of the order.  An electronic receipt or amount charged on their credit card would do.
3) Call them up and talk to them over the phone. If the still are making demands with no proof ask them to order something else and you will ship the other items at cost.

What would you do?  All ideas/comments welcome.

1. Go to Store -> Settings.

2. Scroll down to the currency section and pick the currency that you charge in.

3.  Click on “Update Settings” at the bottom of the page to save your changes.

Kim of Savannah Gourmet Market asked me “How do I add links within a product description”.

1. Go to the product that you want to edit.

2. Click on “Edit”

2. Highlight the text you want to link

3. Click on the link button

4. Enter in the link address and hit “Insert”

For those of you that use Google Checkout, you can now offer coupons to your customers! Google allows you to create coupons for a percentage off the order total or for a specific dollar value discount.

Here’s how you set up a coupon in Google Checkout:

1. Log in to your Google Checkout account and go to “My Sales”.
2. Click on the “Tools” tab at the top, then click on “Coupons” on the left side.
3. Click on “Create a new coupon”.
4. Fill out steps 1-3 to create your coupon and click “Create”.

When customers make a purchase with Google Checkout in your store, they will see a place on the order page to enter the coupon code. The discount will be applied right there and the person can pay as usual.

The coupon code and the discount will be shown on the order page in Flying Cart.

You can mail out your coupon codes to customers with a fan mailing or offer them to all shoppers by posting the code on your site. You could even mail a special coupon code in your shipping notifications to try to get repeat business. You can get pretty creative with your promotions.

You have to use Google Checkout for this, as the service is not offered for PayPal users.  Here are some directions on how to switch to Google Checkout.

Kristen Cast of Organic Faith Photography asked me how she can add an animoto widget to her homepage.  I get this question a lot so I though it was time to do a blog post.

You can use this guide to add a widget from slide, animoto, photobucket, myspace, etc.

1. Copy the embed code from the site with widget (it will look like a bunch of code)

2. Login to the Flying Cart headquarters navigate to Store -> Homepage

3. Scroll down the click on the HTML button in the “Welcome Text” section (The HTML button is located in all sections where you can add text, not just the Welcome Text section… so feel free to embed widgets on your about us page as well)

4. Paste the embed code you copied in step #1 and click on the “update”

5. Click the “Update Homepage” button on the Flying Cart Homepage Setting.

6. Enjoy the widget on your site

Follow these detailed instructions for embeding a YouTube Video.

You uploaded an image and now you want to remove it.  Follow these steps to delete it.

1. Login to your store HQ.

2. Go to Products -> Browse

3. Click on the product with the image you want to delete

4. Scroll down to the image section and click on the Red “X” underneath the image you want to delete.

Google Product Search is a shopping database that puts your products in front of a huge worldwide audience. By following these directions to create a product feed and a Google Base FTP account you will be able to submit your products to Google Product Search from within your Flying Cart Headquarters.  We will also submit your products automatically every 30 days so they never expire from Google. Here’s how to do it.

1. Log in to your Flying Cart Headquarters and navigate to Marketing > Advanced Tools. Find your “Product Feed Filename” and write it down.

2. Go to Google Base and sign in with your Google account. Your Gmail email address will work. If you don’t have a Google account, sign up for one. It’s free.

3. Click on “Settings” and enter in your store information.  Make sure you enter in your store website. They say it’s optional but if you want your product linked backed to your site this is required.

4. Click on “Data Feeds”.

5. Click on the “New Data Feed” button.

6. Pick your Target Country, select your Item Type (in your case it will be “Products”), and select “googlebase” for the type of data feed you are registering.

7. Enter in your “Product Feed Filename” from step 1.  Hit the “Register Data Feed” button at the bottom.

8. Next you will create a Google FTP Account. Click on “Settings” and then “FTP account”.

9. Create a FTP username and password.  Write it down. Wait several hours for Google to activate your account. (Google says that it takes 15 minutes, but we have noticed that it usually takes 8 hours)

10. Log in to your Flying Cart Headquarters.  Go to Marketing > Advanced Tools.  Enter in the Google FTP username and password that you created in the previous step. Hit “Save Settings”.

11. You are now ready to submit your products. Click “Submit Products to Google”.

Q: How do I add a YouTube Video to my Welcome Page?

A: First of all.  I love videos!  I really think they bring a store alive.

Follow these steps:

1. Sign in and Upload a video to YouTube (you can use your Google Account to sign in)

NOTE: Skip step #1 if the video you want to use already exists on YouTube.  Feel free to check out other video sharing sites (like 5min, MetaCafe, Blip.tv, and Vimeo) for great video content.

2. Go to the video you just upload and copy the code next to “embed”

3. In your Flying Cart headquarters navigate to Store -> Homepage

4. Scroll down the click on the HTML button in the “Welcome Text” section

5. Paste the embed code you copied in step #3 and click on the “update”

6. Click the “Update Homepage” button

7. Enjoy a video on your site

Have a burning question for us?  Ask Us!