Tips for Creating an Online Store

Posts Tagged ‘customer support’

Network Solutions Custom Domain Name Instructions

Saturday, May 16th, 2009

Follow these instructions if you own a domain with Network Solutions.

1. Login to your Network Solutions account.

2. Click on “Account Manager”


3. Scroll Down to the page and select the “Designated DNS” radio button and click the “Apply Changes” button


4. Scroll down the page and click the “Manage Advanced DNS Records” button


5. Click on “Add/Edit” under “Host Aliases (CNAME Records)”


6. Type in “www” for the alias, select the radio button next to “Other Host” and type in “” and click on the blue “Continue” button at the bottom.


7. Login to your Flying Cart store headquarters

8. Navigate to the Store -> Settings tab and locate the “Website Address” section on the page

9. Type in your domain name under “Use your own domain:”

Enter Website Address

10. Hit the “Update Settings” button towards the bottom.

11. Wait a full 24 hours

One Word Emails come off as Rude

Saturday, April 4th, 2009

Something I learned recently is that people take one word emails rudely.  A customer recently emailed me if we allow custom domains.  I replied “Yes.” and sent it off.  The customer replied back saying “How rude.  I don’t want to work with a company that is rude to me.”


Was I being rude?  I don’t think so.  I got back to the customer within 3 minutes of receiving the email and answered his question.  However I can see how it can be perceived as being rude.  This is my strategy for next time:

Hi {First Name},

Yes!  We allow custom domains.  We have setup instructions here {link to the instructions}.

Let me know if there is anything else we can help you with.


So just watch out with one word email replies.  Your customer might think you are being rude even though you aren’t.