The best part of ordering something online is getting something in the mail.  When you see a big package in your mailbox or on your doorstep your eyes light up and your heart skips a beat (I think I am being over dramatic BUT I get a ton of useless garbage in the mail so its exciting to see something you want).

The worst part about it is the 20 minutes that comes after it.  Ripping through all that plastic packaging and getting 20 different cuts all over your hands.

Amazon realized this problem and launched Frustration Free Packaging.

“It’s designed to be opened without the use of a box cutter or knife and will protect your product just as well as traditional packaging (on the right).”

Think about your customers experience when they open your package.  Is it delightful or a pain?  

Getting new customers is good.  Getting customers to return is even better.

Create a personal touch with your customers so they will think about you long after your product has been used.  I remember getting a package a few years ago from a backpack I ordered online.  Along with the backpack they sent me pictures of how they made it and a little bit about the person that shipped it to me.  I thought that was sooo cool!

Here are some ideas on creating a personal touch:

- Put a big smiley face on the package saying “Open with a smile!  You just got a package :)”

- In the package put a picture of your pet, you, an action shot of you with the product you just shipped to them, a funny picture

- Put in a hand made personal note saying thank you for their business

- Give them a free sticker button with your store name on it

Has something worked for you?  Post your ideas in the comments.

Want to tax different provinces or states?  Want to provide your customers next day delivery if they pay a little extra for it?  Now you can with PayPal override.

PayPal Override Shipping Instructions

PayPal Override Tax Instructions

Enjoy!

If you need advanced shipping options, using your PayPal shipping settings is the way to go.  Here are step by step instructions on using your PayPal Shipping Settings.

1. Login to your store Head Quarters

2. Navigate to “Store” -> “Settings”

3. Scroll down the page  to the “PayPal Checkout” section and select “Use my PayPal shipping settings”

4. Click “Update Settings” at the bottom of the page.

5. Login to your PayPal account

6. Click on “Profile”

7. Click “Setup Shipping Calculations”

8. Follow the PayPal setup instructions to setup your shipping settings

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Please Note: If you are using Google Checkout and/or PayPal Express your PayPal Shipping settings will not be applied when a customer makes a purchase via Google Checkout or PayPal Express.  We highly reccommend deleting all Google Checkout and PayPal Express information on your store settings page.  Your customers will still be able to pay with PayPal or any major credit card.

Only want to ship your product to your country?  No problem.  We just added a new feature that allows you to do just that!

Under the “Shipping” section in your store headquarters.  If you check this box only the countries you specify will appear during checkout.

Our most requested feature yet! Now you can charge shipping based on total weight of an order.

How it Works

Step 1: Login to your store Headquarters and navigate to Store -> Shipping

Step 2: Click on the drop down and select “Ship by Product Weight” and hit Save

Step 3: Specify shipping prices based on weight ranges

Step 4: All your products will now have an editable Weight field added to them on the edit pages

Step 5: Go to each product page and specify how much each item weighs

Your customers will be charged based on the total weight in the cart.

We just implemented Flat Rate Shipping!

Login to your HeadQuarters and Navigate to Settings -> Shipping

NOTE: Customers hate getting ripped off with Shipping. So if you want repeat customers keep shipping costs low!